Privacy Policy

At Odyssey Explorations, located at 456 Elm Street, Suite 200, Springfield, IL 62704, USA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, use our services, or communicate with us. This policy is effective as of January 1, 2025.

Information We Collect

We collect various types of information to provide and improve our services. The information we collect depends on how you interact with us and the services you use. Here are the primary categories of information we collect:

Personal Information

This includes information that can be used to identify you directly or indirectly. Examples of personal information we collect include:

• Contact Information: Your name, email address, phone number, and postal address.
• Account Information: Username, password, and other registration details when you create an account on our website.
• Payment Information: Credit card details, billing address, and other payment-related information when you book travel services. This information is processed through secure payment gateways.
• Travel Preferences: Information about your travel interests, destinations you want to visit, and any specific requirements you have for your trips.
• Passport Information: When required for international travel bookings, we may collect passport details such as passport number, expiration date, and country of issuance.
• Emergency Contact Information: Name and contact information of an emergency contact person in case of unforeseen circumstances during your travels.

Non-Personal Information

This includes information that cannot be used to identify you directly. Examples of non-personal information we collect include:

• Device Information: Type of device, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Information about your use of our website, such as pages visited, time spent on each page, and links clicked.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings (see our Cookies Policy for more details).
• Location Data: If you enable location services on your device, we may collect information about your location.
• Demographic Information: Age, gender, and other demographic data, which we may collect through surveys or third-party sources.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Services

• Booking and Managing Travel Services: Processing your travel bookings, managing your itineraries, and providing customer support.
• Personalizing Your Experience: Customizing our website and services to your preferences and interests.
• Improving Our Website and Services: Analyzing usage data to identify areas for improvement and enhance the user experience.
• Developing New Services: Using information to create new travel services and features that meet your needs.

Communication

• Sending Transactional Emails: Confirming your bookings, providing updates on your travel plans, and sending invoices.
• Sending Marketing Communications: Providing you with information about special offers, new destinations, and other travel-related news (you can opt-out of these communications at any time).
• Responding to Inquiries: Answering your questions and addressing your concerns.

Legal and Compliance

• Complying with Legal Obligations: Meeting our obligations under applicable laws and regulations.
• Protecting Our Rights: Enforcing our terms and conditions and protecting our legal rights.
• Preventing Fraud: Detecting and preventing fraudulent activities.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Using SSL encryption to protect sensitive information transmitted online.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Regular Security Audits: Conducting regular security audits to identify and address vulnerabilities.
• Employee Training: Providing training to our employees on data security best practices.
• Secure Payment Gateways: Using PCI DSS compliant payment gateways to process credit card information securely.

While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer, Eleanor Vance, at privacy@odysseyexplorations.com or call us at +1 715-880-1038. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in providing our services, such as airlines, hotels, payment processors, and IT service providers.
• Business Partners: We may share information with business partners who offer travel-related services that may be of interest to you.
• Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your jurisdiction. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including the use of Standard Contractual Clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Odyssey Explorations
456 Elm Street, Suite 200
Springfield, IL 62704, USA
Email: privacy@odysseyexplorations.com
Phone: +1 680-763-6881

Thank you for trusting Odyssey Explorations with your personal information. We are committed to protecting your privacy and providing you with a secure and enjoyable travel experience.